Return & Exchange Policy

Effective Date: 26 June 2025

At Mirjara, we ensure that every saree we ship is thoroughly quality-checked and securely packed. However, in the rare case that you receive a damaged or defective product, we are happy to help — under the conditions mentioned below.

📦 Returns:

• Return is allowed only if the product is physically damaged or defective at the time of delivery.
• To be eligible for return, you must provide a complete unboxing video — from the moment the package is opened, clearly showing the damage.
• The video must be shared with us within 48 hours of delivery via WhatsApp or email.
• The product must be:
  • Unused and unwashed
  • In original packaging with tags intact
  • Accompanied by the original invoice

Note: Without an unboxing video, no return request will be accepted — no exceptions.

🔄 Exchanges:

• If the received item is damaged or incorrect, and proper unboxing video proof is provided, we will offer an exchange of the same or similar item (subject to availability).
• Exchange request must also be made within 48 hours of delivery.

🚫 Items Not Eligible for Return/Exchange:

• No unboxing video provided
• Color or fabric dislike (due to screen variations)
• Items purchased during discounts or sales
• Customized or altered products
• Delay in reporting (after 48 hours of delivery)

🛵 Return Pickup / Courier:

• If return is approved, we will guide you for pickup or return shipping.
• In case courier pickup is not available, customer may be asked to courier the product back.
• Return shipping charges may apply if the issue is not from our side.

⏳ Refunds:

• After receiving and verifying the returned product, refund will be issued to your original payment method or as store credit.
• Refund process takes 5–7 business days.

📞 Contact Us:

To raise a return/exchange request, please contact us:

• Email: mirjaraoffice@gmail.com
• WhatsApp / Call: +91 99830 32146
• Website: https://mirjara.com

Last Updated: 26 June 2025